📦 Shipping Policy

Processing Time:

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (sales or restocks), processing may take up to 5 business days.

Shipping Time:

  • Domestic shipping typically takes 3–7 business days after processing.

  • You will receive tracking information via email once your order ships.

Shipping Carriers:

We ship using trusted carriers such as USPS, UPS, or DHL based on location and shipping option.

Shipping Address Accuracy:

  • Please make sure your address is correct before submitting your order.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Lost or Stolen Packages:

  • Once shipped, we are not responsible for lost, stolen, or delayed packages.

  • Please contact the shipping carrier directly with your tracking number for assistance.

🔁 Return & Exchange Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on hair extensions or hair care products.

Why?

For hygiene and safety reasons, once hair leaves our facility, it cannot be restocked or resold.

Order Issues (Wrong or Defective Item):

If you receive an incorrect or defective product:

  1. Contact us within 48 hours of delivery.

  2. Include your order number, a brief description of the issue, and clear photos.

  3. Send your email to: [your email]

We will review the issue and respond with next steps.

📌 Pre-Orders & Custom ItemS

If your item is listed as pre-order or custom, please allow the full timeframe stated in the product description for fulfillment. These orders are not eligible for cancellation once placed.

❗ Cancellations

We do not allow cancellations after an order has been placed, as we begin processing right away. Please double-check your cart before checkout.

Questions?

Please email us at hair@vashaehairextensions.com or message us on Instagram @vashaehairextensions for help with your order