At Vashae Hair Extensions, we take pride in providing premium-quality raw hair. Due to the hygienic nature of our products, all sales are final.
All Sales Are Final
We do not offer refunds, returns, or exchanges on any hair extensions or hair products once they have been:
- Installed
- Worn
- Altered (cut, colored, bleached, etc.)
- Removed from their original packaging
This policy is strictly enforced to maintain product integrity and hygiene standards.
Why Are All Sales Final?
For hygiene and safety reasons, hair extensions are considered personal-use items. Once the product leaves our facility, it cannot be restocked or resold.
Order Issues (Incorrect or Defective Items)
If you receive an incorrect or defective item, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product in its original condition
We will review the issue and provide a resolution if applicable.
Bundle & Fullness Responsibility
All bundles are sold based on length, not fullness.
- Longer lengths will naturally appear thinner at the ends
- Additional bundles are required for a fuller look, especially for lengths 24 inches and longer
Bundle recommendations are clearly provided on our website. It is the customer’s responsibility to review these recommendations before purchasing.
We are not responsible for dissatisfaction due to:
- Fullness preferences
- Number of bundles purchased
- Desired final look
Installation Disclaimer
Vashae Hair Extensions is not responsible for:
- Installation results
- Stylist techniques
- Improper installation or maintenance
We highly recommend installation by a licensed professional.
Product Care Responsibility
Proper care is essential to maintain the quality and longevity of your hair. We are not responsible for damage caused by improper care, excessive heat, or chemical processing.
Shipping & Delivery
- Please allow 1–3 business days for processing
- Shipping typically takes 3–7 business days depending on your location
- Once your order is shipped, you will receive tracking information via email
We are not responsible for delays caused by shipping carriers.
Chargebacks & Disputes
Any attempts to initiate a chargeback for a delivered product will be disputed with supporting evidence, including:
- Proof of delivery
- Product descriptions
- Bundle recommendations
- Store policies
- Customer communication
Agreement
By completing a purchase with Vashae Hair Extensions, you acknowledge and agree to all product descriptions, bundle recommendations, and store policies listed on our website.
Contact Us
If you have any questions or concerns, please contact us at:
hair@vashaehairextensions.com
Thank you for choosing Vashae Hair Extensions 🤎
